How to fix ‘Trend Micro Security Program Scan Does Not Finish’ Issue

Trend Micro is a cloud client security product that has received high remarks for offering the global threat intelligence to safeguard its customers’ data and devices from several types of threats, such as identity theft, data stealing viruses, phishing attacks, along with keeping them safe against many other web, email, and mobile infections.

Scanning is estimated as one of the most important and foremost step in the entire process of safekeeping the technical devices such as laptops, desktop PCs, smart phones, tablets and other gadgets. Thus, very well meeting this essential requirement, Trend Micro support deep scanning of its users’ devices as well as the applications, attachments, files, etc., in order to effectively detect and remove the infections.

But sometimes you may come across a situation where your Trend Micro Security Scan gets interrupted and show incomplete or unfinished scanning status, and you can’t even shut it off. Today, we the certified Trend Micro Support professionals will discuss the cause and resolution of this issue. If you are also having the same difficulty, kindly go through the article detailed below or call on the toll-free Trend Micro Customer Support Phone Number — 1800–012–720 to contact us for getting your problem solved by experts.

Issue:

Trend Micro Security product scan will stop in between showing incomplete or unfinished & users are unable to shut it off.

Causes:

This issue can result due to either of the following:

· High usage of CPU

· The file being scanned is either locked or corrupted

Note: Users are recommended to note down the percentage & the location of the file being scanned, prior to end the scanning process.

Solution:

For the correct solution of the issue, follow the guidelines given below:

Option 1: Restart the Scanning Process

Steps to restart the process of scanning are provided here:

Step 1: Start with opening the Task Manager window by pressing the Ctrl + Shift + Esc keys of your keyboard together.

Step 2: In this window, choose ‘Quick or Full Scan in Progress’ option present under the Applications tab, and click ‘End Task’.

Step 3: If a warning window appears with a message “This program is not responding”, click ‘End Now’. And if the scan process does not stop, go with the below points:

A. From the Task Manager, click the ‘Process Tab’.

B. Click the ‘End Process’ option after selecting any instance of the uiWinMgr.exe file.

Step 4: Restart your system and then once again run a scan

Step 5: Check out if the scanning process will complete or not.

Option 2: Add the Permission

Steps to add the permission are provided here:

Step 1: Check out that the file being scanned is the one as before, and then locate the same.

Step 2: Now open the Task Manager window by pressing the Ctrl + Shift + Esc keys of your keyboard together.

Step 3: In this window, choose ‘Quick or Full Scan in Progress’ option present under the Applications tab, and click ‘End Task’.

Step 4: If a warning window appears with a message “This program is not responding”, click ‘End Now’. And if the scan process does not stop, go with the below points:

A. From the Task Manager, click the ‘Process Tab’.

B. Click the ‘End Process’ option after selecting any instance of the uiWinMgr.exe file.

Step 5: Right-click the file, and after that select ‘Properties’.

Step 6: In the ‘Properties’ window, click the ‘Security Tab’.

Step 7: Inside the “Group or User names” section, firstly choose each item and then ensure that their Permissions are set to “Allow” or Not. In order to set the Permissions, do as follows:

1. Click ‘Edit’ option to change, and then set the permissions to “Allow”.
2. Now click the ‘Apply’ option and then ‘OK’ to save the changes.

Option 3: Add the file to exception list

Steps to add the file to the exception list are provided here:

Step 1: Open the main console of your Trend Micro Security, and then click on ‘Settings’.

Step 2: Click Exception List.

Step 3: Click Programs/ Folders.

Step 4: Click Add.

Step 5: Click Browse.

Step 6: Locate the file by following its path.

Step 7: Choose the file.

Step 8: Click Open.

Step 9: Click OK.

Step 10: Click Apply, and at last, once again click OK to save the changes.

The issue should surely get resolved if you have followed and executed the guidelines properly. But if any problem is still making you feel sad. The 24x7 available and certified Trend Micro Antivirus Customer Support engineers along with their latest technology based tools and methods are ready to serve you at all sorts of time. So feel free to contact them at toll-free Trend Micro Phone Support Number — 1800–012–720 for effective resolution of the issues and to attain the complete peace of mind.